Seasonal Store Associate

4 weeks ago


Kelowna, British Columbia, Canada Mountain Equipment Company Full time
Role Overview

As a Seasonal Store Advisor at Mountain Equipment Company, you will be part of a dynamic team that shares a passion for the outdoors. Your primary responsibility will be to provide exceptional customer service by matching people with gear that suits their needs. You will also share your real-world experience about products, help with visual merchandising, and lend a hand to other staffers. If you love the outdoors, learning about gear, and connecting with people, this is the role for you.

Key Responsibilities

- Chat with customers about products and connect them with what they're looking for.
- Ask open-ended questions to understand customers' needs.
- Share product knowledge and industry-leading advice on gear, including your personal recommendations.
- Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
- Help behind the scenes to organize inventory and get customers the products they need.
- Spread the word about MEC events and services.
- Learn about new products, technology, and features (including sustainability).

Requirements

- You like working with a diverse, inclusive, hands-on, collaborative team.
- You're passionate about the outdoors. Product knowledge in camping, cycling, packs, or any other outdoor activity is a great asset.
- You want to connect people with quality products to encourage active outdoor lives.
- You're a 'can do' person who likes to learn new things.
- Your skill set includes personal integrity and awareness, customer focus, initiative, and character, teamwork, and the ability to develop yourself and others.
- You have a good-natured, outgoing, welcoming vibe and genuinely like helping people.
- Customer service is not just your skill, it's your mindset. You'll go out of your way to provide an excellent customer experience.
- You can lift 50 lb. and walk 10,000 steps per day.
- Previous retail or customer service experience is a plus, not a must.
- You're curious about gear and want to learn more – we'll provide training to build your skills.

What We Offer

- Competitive hourly rate and clear pay increase program.
- Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
- Opportunities to join outdoor excursions with other MEC staffers.
- Equipment Demonstration Program (EDP) – gear rental program.
- Training and product knowledge.

At Mountain Equipment Company, we're committed to providing a positive and inclusive work environment. We believe that our employees are our greatest asset, and we're dedicated to supporting their growth and development. If you're passionate about the outdoors and customer service, we encourage you to apply for this exciting opportunity.

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