Senior Cloud Support Engineer

3 weeks ago

Toronto, Ontario, Canada Snowflake Full time
About the Role

We are seeking a highly skilled Senior Cloud Support Engineer - Database Security and Authentication Management to join our Snowflake team. As a key member of our Support team, you will be responsible for providing exceptional technical guidance and support to our customers, ensuring they achieve the highest levels of continuity and performance from their Snowflake implementation.

Key Responsibilities
  • Provide technical support to Snowflake customers and partners, utilizing Snowflake environment, connectors, and 3rd party partner software to investigate issues.
  • Document known solutions to internal and external knowledge base.
  • Submit well-documented bugs and feature requests arising from customer-submitted requests.
  • Work on technical and non-technical projects, partnering with engineering teams to prioritize and resolve customer requests.
  • Collaborate closely with cross-functional teams to effectively address and fulfill customer requests.
Requirements
  • Bachelor's or Master's degree in Computer Science or equivalent discipline.
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role.
  • Good understanding of public cloud providers like AWS, Azure, and GCP.
  • Understanding of security and networking-related concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance.
  • Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls.
  • Experience writing, troubleshooting, and debugging basic SQL queries.
  • Good understanding of public cloud providers like AWS, Azure, and GCP.
  • Excellent writing and communication skills in English with an attention to detail.
  • Strong teaming skills in a highly collaborative environment and the ability to function in global arenas.
  • Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix, and database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connector, etc).
  • Experience in a number of the following Cloud authentication/access policies: Public Key Infrastructure (PKI), certificates, SSL/TLS, AWS Key Management Service, MSFT Key Vault, GCP KMS, SCIM provisioning and Rest API Calls (, Get, Patch, etc.), Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.), AWS PrivateLink, Azure Private Link, GCP private access.
Preferred Qualifications
  • Scripting/coding experience in any of the following: Python, Java,.Net, NodeJS, R.
  • Understanding of cloud computing concepts deploying IAM systems and modules in production environments.
  • Experience in troubleshooting platforms that support marketplace functions.
  • Experience in troubleshooting front-end UI applications.
  • Experience with IT security, cyber security, critical infrastructure, and enterprise risk.
  • Understanding of Data Warehouse fundamentals and concepts.
  • Understanding broader cloud security technologies such as endpoint security, NextGen FW, SIEM, WAF, and more.
  • Experience with data governance - tokenization and encryption.
  • Experience in a designated customer-focused enterprise support role for a large number of customers.
  • Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+.
  • Public cloud certification on AWS, Azure, Google Cloud (GCP).
About Snowflake

Snowflake is a cloud-based data warehousing and analytics platform that enables businesses to store, process, and analyze large datasets in a secure and scalable manner. As a member of our Support team, you will be working closely with our customers to ensure they achieve the highest levels of continuity and performance from their Snowflake implementation.

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