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Digital Solutions Coordinator
2 months ago
Sonepar Canada is a leading independent family-owned company in the business-to-business distribution of electrical, industrial, and safety products and related solutions.
We have a strong presence in Canada, with 9 locally managed electrical and industrial distributors and over 100+ locations across 8 provinces.
We are proud to be a member of the Sonepar Group, the world's largest privately-held electrical distributor, with operations in over 40 countries and a workforce of over 45,000 employees.
Job SummaryWe are seeking a highly skilled Digital Solutions Administrator to join our team. As a Digital Solutions Administrator, you will be responsible for delivering exceptional service to all Sonepar operating companies in the Ontario area, assisting customers who wish to open an online account or are currently using one of our digital platforms.
Key Responsibilities- Engage with existing and new customers about their e-commerce interests and provide ongoing administrative support.
- Set up new accounts, manage paperwork, and coordinate with all relevant departments.
- Provide monthly updates to vendors on digital performance and offer customer service support for all online orders.
- Manage and communicate backorders for all B2C transactions and maintain customer information, including emails and web shipping details.
- Update product titles through the WEBUI to ensure accurate search results based on analytics and assist with customer training sessions.
- Set up new customers on ACCUBID and report bugs and follow up with the development team.
- Update metrics regularly and keep Management, Sales Reps, and Branch Managers informed about customer interests and issues.
- Participate in e-commerce projects and web-related activities and perform other duties as assigned.
- A high school diploma is required; post-secondary education is a plus.
- Proficient in computer skills, including Microsoft Office Suite and SX.
- Over 3 years of experience in e-commerce or administrative roles.
- Proven problem-solving skills and a willingness to learn.
- Detail-oriented with the ability to handle customer requests from start to finish.
- Strong verbal and written communication skills for customer interactions.
- Exceptional communication skills and a team-first attitude.
- Collaborate with branches, Operations, and Marketing teams to enhance online customer satisfaction.
- Share your ideas and experiences with team members to foster a culture of continuous learning.
- Strong organizational skills with the ability to manage multiple tasks.
We offer a competitive salary, plus a full set of benefits, including:
- Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs.
- Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts, and a career path.
- Company-paid Life Insurance and employee-paid disability.
Sonepar Canada is committed to creating a work environment where everyone can feel safe, use their voice, and know that they belong.
We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve.
We are proud to be an equal opportunity employer, welcoming submissions from all candidates.
