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Hairstyling Salon Operations Manager

1 month ago

Vancouver, British Columbia, Canada Hive Hair Spa Full time

Job Summary: We are seeking a skilled Hairstyling Salon Manager to lead our team at Hive Hair Spa. The ideal candidate will have a strong background in hairstyling and salon management, with experience in directing daily operations, evaluating performance, and planning and organizing daily tasks.

Key Responsibilities:

  • Direct and Control Daily Operations: Ensure seamless day-to-day operations, including managing staff, inventory, and customer satisfaction.
  • Evaluate Daily Operations: Analyze performance, identify areas for improvement, and implement changes to enhance overall efficiency.
  • Plan and Organize Daily Tasks: Develop and implement schedules, allocate resources, and prioritize tasks to meet business objectives.
  • Establish or Implement Policies and Procedures: Create and enforce policies to maintain a positive work environment, ensure compliance, and promote excellence in customer service.
  • Plan and Control Budget and Inventory: Manage financial resources, track expenses, and maintain optimal inventory levels to support business growth.
  • Manage Contracts for Advertising or Marketing Strategies: Develop and execute marketing plans to attract and retain customers, and negotiate contracts with vendors to ensure cost-effective solutions.
  • Hire, Train, and Supervise Staff: Recruit, train, and develop a high-performing team, providing guidance, support, and opportunities for growth and development.
  • Address Customers' Complaints or Concerns: Respond promptly and professionally to customer inquiries, resolving issues and ensuring satisfaction.
  • Maintain and Order Supplies: Manage inventory, maintain a clean and organized workspace, and ensure timely delivery of supplies and equipment.
  • Perform Same Duties as Workers Supervised: Demonstrate a willingness to roll up your sleeves and contribute to the team, setting an example for staff and promoting a culture of teamwork and collaboration.

Financial Benefits:

  • Gratuities: Receive tips and bonuses for outstanding performance and customer satisfaction.
  • Work Term: Enjoy a permanent position with opportunities for growth and advancement.
  • Work Language: Communicate effectively in English, working with a diverse team and serving a multicultural customer base.
  • Hours: Work a standard 40-hour week, with opportunities for overtime and flexible scheduling.