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Customer Experience Specialist

2 months ago

Québec, Quebec, Canada Linen Chest Full time

About Linen Chest

We are a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences. Our team is passionate about helping clients find the perfect solutions for their homes.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our Shop at Home department. As a key member of our team, you will be responsible for providing pre-sales support to clients, ensuring their satisfaction with our products and services.

Key Responsibilities

  • Prequalify leads by understanding customer needs and determining appropriate solutions.
  • Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.
  • Schedule and coordinate in-home consultations for potential customers.
  • Maintain accurate records of customer interactions and leads in our CRM system.

After-Sales Support

  • Provide follow-up support to customers, ensuring their satisfaction with products and services.
  • Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed.
  • Assist customers with product installation and usage queries.
  • Conduct customer satisfaction surveys to gather feedback and improve service quality.

Customer Service

  • Deliver exceptional customer service by understanding and responding to client needs promptly and effectively.
  • Collaborate with the sales team to ensure seamless customer experience.
  • Stay updated on product knowledge and industry trends to provide informed assistance to customers.

Requirements

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service or sales support role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a hybrid work environment.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work both on the sales floor and in an office setting as needed.