Project Integration Specialist

3 weeks ago

Canada Gradient MSP Inc Full time
Join Our Team as an Integration Specialist

We are seeking a highly skilled Integration Specialist to join our team at Gradient MSP Inc. As an Integration Specialist, you will play a crucial role in working with Sales, Support, and Engineering teams to ensure seamless integration of our products with various systems and technologies.

Key Responsibilities:
  • Be a key point of contact in the business around recommending, validating, testing, and enhancing Gradient's library of integrations using PowerShell.
  • Work directly with new and existing partners to understand their processes and how best to utilize or update our integrations.
  • Investigate new opportunities to develop new integrations with vendors and test with our partners.
  • Collaborate with members of our Sales, Engineering, and Product team weekly to align integration priorities.
  • Design PowerShell scripts from template to validate use cases and recommend new supported integrations.
  • Assist sales and onboarding team with complex onboardings and integration needs.
  • Manage ongoing relationships with new and existing vendors to curate testing accounts and support channels for ongoing maintenance of our integration library.
Requirements:
  • ~3+ years of experience in a project management, development, implementation, or similar role.
  • ~ Strong understanding of SaaS products and cloud-based technologies.
  • ~ Experience working with software development and scripting, particularly with PowerShell.
  • ~ Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
  • ~ Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.
  • ~ A customer-focused mindset with a passion for delivering exceptional service.
  • ~ Self-motivation and the ability to work independently in a remote environment.
Extra Awesomeness:
  • Experience working with Managed Service Providers (MSPs) or within the IT Channel.
  • Previous experience in a software startup environment.
  • Experience working with or for vendors in the IT Channel.
  • Experience working with APIs and associated tools and technologies.

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