Product Development Manager

3 weeks ago

Oakville, Ontario, Canada Rental Deposits Now Full time
Job Title: Product Development ManagerAbout Rental Deposits Now

Rental Deposits Now is a cutting-edge InsurTech company based in Toronto, Ontario, revolutionizing the Canadian rental industry with a $10B+ international success story.

We're seeking an experienced Product Development Manager to oversee product development for our Rental Deposits and Tenant Insurance services.

Key Responsibilities
  • Project & Task Management:
    • Oversee and manage product development initiatives for Rental Deposits Now and Tenant Insurance
    • Coordinate daily tasks with two full-time developers, ensuring smooth communication and prompt resolution of issues
    • Manage the JIRA board, including task creation, assignment, priority management, and ensuring timely completion
    • Facilitate daily discussions, frequent testing, and troubleshooting to keep projects on track
    • Make strategic decisions regarding deployment, ensuring the smooth rollout of tasks related to marketing pages, customer, admin, and agent portals, and application user journeys
  • Software Utilization & Automation:
    • Asana: Organize projects, track progress, and maintain timelines for all ongoing initiatives
    • Stripe: Oversee integration and functionality related to payment processing
    • Figma: Collaborate on product designs, wireframes, and mockups for portals and marketing pages
    • Lucidchart: Develop flow charts and swimlanes for business planning, visualizing workflows, and process improvements
    • CRM Systems: Create email journeys, automate workflows, and manage client lists; develop robust reporting systems and lead management strategies
  • Quality Assurance & Deployment:
    • Conduct rigorous QA on all items before pushing to the live environment
    • Liaise directly with developers, providing clear instructions and feedback on task requirements and improvements
  • Chatbot Management:
    • Monitor daily for incoming requests
    • Build and update chatbot flows as required, ensuring FAQs and the 'smart serve' are up-to-date and accurate
  • Video Script & Tutorial Creation:
    • Develop scripts for step-by-step video tutorials to guide employees and customers on the usage of systems, processes, and tools
  • Onboarding & Training:
    • Lead the onboarding process for new employees at Deposit Rocket, covering email setup, signature creation, CRM navigation, and phone integration
Qualifications
  • 3+ years of proven experience in product management, within a technology-driven company
  • Strong experience with project management tools such as Asana and JIRA
  • Proficiency with design and process mapping tools like Figma and Lucidchart
  • Experience managing CRMs, including email workflows, automation, and reporting
  • Familiarity with automation platforms like Zapier
  • Demonstrated ability to manage cross-functional teams and lead product development cycles
  • Excellent communication, organization, and problem-solving skills
  • Hands-on experience with QA processes and deployment strategies
Additional Skills
  • Integrating AI into processes
  • SOP creation and updating
  • API liaison with our developers and clients
  • Strong attention to detail and a passion for delivering high-quality work
  • Ability to balance multiple priorities in a fast-paced environment
  • Knowledge of chatbot management is a plus
  • Previous experience in InsurTech, FinTech, or PropTech industries highly desirable
  • Experience in a startup environment, dealing with high-paced growth and scalable project delivery

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