Strategic Operations Director

6 days ago


Waterloo, Ontario, Canada WP Osborne Executive Search Inc. Full time

A highly motivated Chief Operations Officer is sought to drive operational excellence and foster growth at a rapidly expanding private mortgage lender.

The ideal candidate will have a deep understanding of the mortgage lending industry, with a strong background in process optimization, technology adoption, and relationship building.

Your key responsibilities will include:

  • Operational Strategy: Develops and implements operational strategies to enhance loan origination, underwriting, and servicing processes, while driving process optimization and scaling efforts.
  • Compliance & Risk Management: Ensures compliance with all regulatory and legal requirements within the Ontario and Canadian mortgage lending landscape, including FSRA regulations.
  • Technology & Innovation: Champions the adoption of new technologies and digital solutions to enhance customer experience and streamline internal operations.
  • Relationship Management: Builds and strengthens relationships with brokers, investors, and lending partners to expand market reach and improve access to capital.
  • Performance Monitoring: Develops key performance indicators (KPIs) and reporting systems to track business performance, identify areas for improvement, and drive data-driven decision-making.
  • Team Development: Leads and inspires high-performing teams, fostering a culture of accountability, innovation, and exceptional customer service.
  • Financial Planning: Collaborates with the CFO to oversee financial planning, budgeting, and capital management.

The successful candidate will possess a Bachelor's degree in Business, Finance, or a related field; a minimum of 10 years of senior leadership experience in the mortgage lending or financial services industry; in-depth understanding of Ontario's mortgage regulatory environment, including FSRA regulations and compliance requirements; proven track record of driving operational efficiencies and implementing scalable systems and processes, including data management and adoption of technology; experience in managing underwriting, credit policies, and risk management in a lending environment; strong leadership abilities, with excellent communication, stakeholder management, and team-building skills; demonstrated success in business growth, strategic execution, and leading operational transformation initiatives.



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