Digital Transformation Leader for Strategic Partners

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Overview

We are seeking an experienced Digital Transformation Leader to join our team at Royal Bank of Canada. This role is a fantastic opportunity to make a real impact and contribute to the growth and success of our clients.

About the Role

This position will be responsible for leading digital adoption strategies for our strategic partners, ensuring that they receive exceptional service and support throughout their journey with us. You will work closely with cross-functional teams to identify areas for improvement and implement changes that drive business value and enhance client satisfaction.

Main Responsibilities

- Design and execute digital operating models for our clients
- Develop in-depth understanding of client strategy and efficiency improvement opportunities
- Provide expert-level service delivery and improvements to our clients
- Conduct gap assessments to identify opportunities to improve client experience and drive digital adoption
- Analyze client data to drive improved financial results and enhanced client relationships

Requirements

To be successful in this role, you will need:

- 7+ years of experience within Asset Servicing or Asset Management space
- Proven track record of creating and executing digital adoption strategies
- Fluency in English and French required, as you will regularly interact with clients and stakeholders across Canada
- Experience with operations such as Trade and Cash Processing, Fund Administration, Middle Office, and Transfer Agency
- Advanced MS Excel, PowerPoint, and Word skills are required
- Excellent written and verbal communication abilities
- Strong analytical and problem-solving skills

What We Offer

We offer a comprehensive compensation package including an estimated salary range of $120,000 - $160,000 per annum, based on your experience and qualifications. Our Total Rewards Program also includes bonuses and flexible benefits. We prioritize employee development and offer excellent career progression opportunities. Working with us means being part of a close-knit, dynamic group committed to delivering exceptional results and making a positive impact on our communities.

Why Join Us?

At Royal Bank of Canada, we thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

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