Operations Support Specialist

4 weeks ago

Vancouver, British Columbia, Canada Global Container Terminals Inc. Full time

GCT Canada is a leading terminal operator and maritime employer in the country, serving as the major entry point for international trade, generating over $2 billion in economic output annually. With a rich history spanning over a century on the West Coast, our organization has played a pivotal role in the development of the Asia Pacific Gateway.

We are seeking a highly motivated and team-oriented individual to fill the Operations Support position within our Operations Support Department at our Head Office location in Vancouver, with hybrid working arrangements. As a key member of our team, you will be responsible for acting as a bridge between our customers and the operations team, providing requested information and ensuring seamless communication.

Key Responsibilities:

  • Respond to inquiries from steamship lines, customs brokers, trucking companies, and internal team members via phone and email.
  • Communicate information and changes to internal and external customers.
  • Resolve gate-related problems in accordance with established procedures.
  • Engage in problem-solving and collaboration with all levels of GCT Canada personnel.
  • Prepare import and export vessels, balance import and export vessels, and prepare and submit billing.
  • Prepare and distribute reports, monitor reefer readings, and coordinate the movement of damaged containers.
  • Prepare documentation for hazardous cargo and assess and release Canada Customs and Transport Canada exams.

Requirements:

You will bring a strong understanding of customer service, with the ability to develop internal and external customer relationships. You will possess strong computer skills, including MS Word, Excel, and Outlook, as well as excellent organizational skills and attention to detail. A minimum of 1 year of experience in container terminal shipping is required, with preference given to those with Navis experience.

Leadership Behaviors:

We are looking for a leader who can model the way by clarifying personal values and expressing them in a style that is authentically their own. You will inspire a shared vision by imagining exciting and ennobling possibilities and enlisting others in a common vision. You will challenge the process by seeking innovative ways to change, grow, and improve, and enable others to act by fostering collaboration and promoting cooperative goals.

GCT Canada is an Equal Opportunity employer and is committed to creating a diverse and inclusive environment. We welcome applications from all qualified candidates and encourage you to advise us on your preferred pronouns in your application.

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