Banking Advisor

2 weeks ago

GrandeRivière, Canada National Bank Full time
Job Summary:

As a Banking Advisor at National Bank, you will play a vital role in providing exceptional client service and support. Your primary responsibility will be to greet clients, answer their questions, and help them use our banking applications and ABMs. You will also be responsible for listening to clients' needs and resolving complex situations, as well as giving advice and offering transaction solutions for Personal Banking clients. Additionally, you will be expected to build lasting business relationships, ensure client satisfaction and engagement, and refer clients to specialist colleagues for their specific needs.

Key Responsibilities:

Greet clients and answer their questions
Help clients use our banking applications and ABMs
Listen to clients' needs and resolve complex situations
Give advice and offer transaction solutions for Personal Banking clients
Build lasting business relationships
Ensure client satisfaction and engagement
Refer clients to specialist colleagues for their specific needs
Ensure adherence to compliance and risk management rules

Requirements:

Hold a college diploma (DEC) or equivalent
Customer service experience, inclusive attitude, and openness to diversity
Positive attitude and empathy for clients
Interest in technology and skilled in sharing knowledge
Ability to adapt to different situations

What We Offer:

As a Banking Advisor at National Bank, you will have access to a wide range of benefits, including competitive compensation, health and wellness programs, flexible group insurance, and generous pension plans. You will also have opportunities to get involved in community initiatives and take advantage of preferential banking services.

About Us:

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives, and our core values of partnership, agility, and empowerment inspire us. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values.

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