IT Problem Management Expert Leader

6 days ago


Lévis, Quebec, Canada Mediabistro Full time

We are seeking a highly skilled IT Problem Management Expert Leader to join our team at Desjardins.

This is a full-time position offering a competitive salary of $123,000 - $160,000 per year, based on experience, and a comprehensive benefits package including health and wellness expenses reimbursement, group insurance, and telework equipment reimbursement.

Job Description

In this role, you will lead and act as an expert in workshops with different stakeholders, structuring, overseeing, and managing problems to identify and correct the cause of incidents. You will be responsible for providing clear and effective executive summaries and reports to the IT community.

You will also serve as a resource person for the department for ServiceNow, coordinate problem management files by bringing together a multidisciplinary team from various departments, and act quickly to identify what to do in unexpected situations, prioritizing actions based on their level of urgency and importance.

The ideal candidate will have a bachelor's degree in a related field, a minimum of six years of relevant experience, and ITIL v3 or v4 certification. Strong knowledge of French is required, and intermediate-advanced proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients.

You will be responsible for assessing levels of risk in implementing action plans and solutions, taking into account the organization's vision, diagnosing issues, challenges, needs, and problems to solve with work teams, handling and directing investigations to solve problems definitively, drafting executive summaries by designing and structuring key ideas within short timelines, notifying regulatory entities of any potentially non-compliant situations, and supporting management in developing the strategy to update the role through Desjardins Technology Group.

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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