Airport Customer Experience Specialist

6 days ago


Toronto, Ontario, Canada Avature Full time

Role Summary

We are seeking an experienced Customer Service Agent to join our team at Avature. As a key member of our customer-facing staff, you will be responsible for providing top-notch service to our passengers, ensuring they have a positive experience with our company.

Primary Responsibilities:

  • Provide exceptional customer service to all passengers
  • Assist passengers with baggage pick-up and resolve issues with delayed or lost items
  • Utilize computer software to track and catalog luggage efficiently

Requirements

  • High school diploma or equivalent
  • Valid In-State Driver's License
  • Pass a pre-employment drug screen and background check
  • Be at least 18 years old and authorized to work in the United States
  • Complete ramp and SIDA training
  • Carry heavy items up and down jetway stairs and be alert to moving vehicles or aircraft


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