Trucking Industry Support Specialist

4 weeks ago


Edmonton, Alberta, Canada Saab's Trucking Ltd. Full time
Job Description

We are seeking a highly skilled User Support Technician to join our team at Saab's Trucking Ltd.

About the Role
  • This is a permanent position with an estimated salary of $50,000 - $70,000 per year, based on industry standards and location.
Key Responsibilities:
  • Provide technical support to users experiencing difficulties with computer systems, applications, and software.
  • Research and implement solutions by consulting user guides, technical manuals, and other documents.
  • Offer advice and training to users in response to identified difficulties.
  • Maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Deliver exceptional customer service.
Work Environment and Requirements:
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Demonstrate strong problem-solving skills and attention to detail.
  • Stand for extended periods and maintain a high level of energy throughout the workday.
Personal Qualities:
  • Be a team player with excellent communication and interpersonal skills.
  • Demonstrate organizational abilities and multitasking capabilities.
  • Show willingness to learn and adapt to new technologies and processes.
Requirements:
  • A minimum of 7 months of experience in a similar role.
Benefits:
  • Competitive salary range.
  • Paid time off and holidays.
  • Opportunities for career growth and professional development.


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