Restaurant Team Lead

3 weeks ago


Kelowna, British Columbia, Canada BNA Brewing Co. Full time

BNA Brewing Co. is seeking a seasoned Restaurant Manager to lead our team and drive success in a fast-paced urban environment. As a key member of our management team, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining a positive working relationship with staff and suppliers.

  • Key Responsibilities:
    • Balancing cash and completing balance sheets, cash reports, and related forms
    • Conducting performance reviews and providing coaching to team members
    • Organizing and maintaining inventory, including ordering supplies and managing stock levels
    • Ensuring compliance with health and safety regulations and implementing strategies to prevent accidents
    • Negotiating arrangements with suppliers for food and other essential items
    • Participating in marketing plans and initiatives to drive sales and customer engagement
    • Leading and instructing individuals to achieve team goals and objectives
    • Addressing customer complaints and concerns in a professional and courteous manner
    • Providing exceptional customer service to ensure customer satisfaction
    • Managing events and promotions to drive sales and increase brand awareness
  • Work Environment:
    • Fast-paced environment with a focus on customer satisfaction
    • Work under pressure to meet deadlines and achieve targets
    • Repetitive tasks, including standing for extended periods and handling heavy loads
    • Combination of sitting, standing, and walking throughout the shift
  • Requirements:
    • Accurate and reliable, with a focus on attention to detail
    • Excellent communication and interpersonal skills, with the ability to work effectively with staff and customers
    • Flexibility and adaptability, with a willingness to work varied shifts and contribute to a dynamic team environment

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