Customer Service Representative
4 weeks ago
At Spinrite, we are seeking a highly skilled Account Support Representative to join our Sales team. As an industry leader in the craft yarn and sewing thread market, we are committed to driving growth and execution excellence.
The Account Support Representative will be responsible for a broad range of customer service duties, including communications, problem-solving, and data-entry. This role requires exceptional verbal and written communication skills, as well as the ability to work independently and collaboratively across functions.
Duties and Responsibilities:
- Manage orders accurately and efficiently, ensuring timely fulfillment and resolution of any issues that may arise.
- Monitor orders being filled, reviewing inventory levels and alerting the customer or sales manager to any stock shortages.
- Verify customer claims for accuracy and provide supporting information to challenge or approve.
- Track and report shipping shortages and customer fines.
- Process customer credit issuance and approvals as needed, based on manager approval.
- Respond to customer inquiries in a timely manner, escalating any concerns to the sales manager if required.
- Promote the company and products to customers, providing product knowledge and support.
- Enter information into customer databases, including pricing, product specifications, and key dates.
- Prepare and publish weekly and monthly customer service reports as required.
- Perform tracing and tracking of shipments, addressing shipping concerns.
Qualifications:
- Exceptional verbal and written communication skills.
- Ability to work independently and collaboratively across functions.
- Exceptional attention to detail and timeliness in handling time-sensitive tasks.
- Strong computer skills in applications, including Microsoft Office, Excel, and Visual.
- 2-3 years of relevant work experience in customer service.
- Secondary school diploma.
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