Landscaping Account Manager
4 days ago
Livingstone Landscaping Ltd. is the largest Landscaping Firm operating in Southwestern Manitoba & Southern Saskatchewan, with our office based in the City of Brandon. Our company values include exceptional customer service, outstanding team of employees, and a rewarding, friendly environment with great health benefits and competitive wages.
Job Overview:
We are seeking an experienced Field Sales Representative to join our team. As a client relationship specialist, you will be responsible for maintaining customer satisfaction and contract renewals, while communicating contract specifications to production crews and working with production to perform services profitably.
Key Responsibilities:
- Meet annual profitability and performance goals
- Develop strong positive relationships with assigned accounts based upon clear and frequent communication, mutual trust and ability to meet the customer needs.
- Meet expectations for customer and site visits
- Proactively manage properties by inspecting and locating problems before customers bring them to our attention. Communicate problems/concerns to the customers and then successfully resolve the problems/concerns in the specified timeframe
- Document conversations with clients and meet all commitments made to customers, as agreed upon
Required Skills and Qualifications:
- Familiarity with the landscaping industry; an asset but willing to train
- Plant species knowledge required (applicable for job inventory ordering, etc.)
- A minimum of two years' experience in a customer service role
- A minimum of two years' experience in a sales role
- Proficient in Microsoft 365 (outlook, word, excel, publisher)
- Valid Class 5F Manitoba driver's license
- Experience or proficiency in LMN (ie. Golmn.com) an asset
Work Environment:
The duties of the Field Sales Representative are carried out primarily in an office environment.
Work Conditions:
- Works in a shared and consultative manner with other employees (daily).
- Wide variety of tasks requiring the ability to manage multiple unrelated projects and make independent decisions (daily).
- Self-motivated and quality-driven to perform independent projects (daily).
- 32-40 hours per week (sometimes overtime is needed)
Success Criteria:
- Retain 95% of portfolio, annually
- Produce enhancement sales equal to 25% of the portfolio
- Achieve 15% profitability on all work sold
- Customer satisfaction – achieve 100% on customer surveys, random client contacts and feedback logs
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