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Eagle's Eye Team Lead

1 month ago

Golden, Canada Resorts of the Canadian Rockies Full time

About the Role:

We are seeking a highly motivated and experienced Team Lead to join our Eagle's Eye team at Resorts of the Canadian Rockies. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our resort.

Key Responsibilities:

  • Assist with developing, implementing, and monitoring schedules to ensure seamless resort operations.
  • Train, coach, and build a successful and enthusiastic team of employees to deliver exceptional guest experiences.
  • Ensure timely and accurate submission of payroll information.
  • Contribute to administrative functions, including inventory management, ordering, and reporting.
  • Maintain effective communication with restaurant, department, and resort teams.
  • Assist with coordination, planning, and organization of special events.
  • Ensure all restaurant processes are carried out accurately, including cash-out, closing, and opening procedures.
  • Participate in the department's Health and Safety program and maintain a safe work environment.
  • Recommend and implement changes to achieve Food & Beverage strategies and objectives.
  • Set clear expectations for the team and follow up on any disciplinary issues.
  • Contribute to general housekeeping of the restaurant and guest suites.
  • Work flexible shifts with varying hours, primarily working part-time between 24 to 40 hours per week, weather permitting.

Requirements:

  • Previous restaurant supervisory experience with a focus on customer service.
  • Comprehensive knowledge of fine food, wine, and service.
  • Experience with cash handling and administration.
  • Proficiency in MS Office (Outlook, Word, Excel) and Point-of-Sale software.
  • Current Occupational First Aid (OFA) Level 3 – asset, not required.
  • Ability to work flexible hours, including weekends, evenings, and holidays.
  • Ability to stand for extended periods and lift up to 30 lbs.
  • Ability to withstand brief exposure to extreme weather conditions in a mountain environment.

What We Offer:

  • A staff season's pass for the resort and local mountains.
  • A competitive wage with seasonal accident insurance.
  • Discounts on food, retail, and hotels.
  • Pro-deals.
  • The opportunity to host suite stays – get paid to wake up on top of the mountain.
  • Staff events – meet great people who share a passion for the mountain lifestyle.