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Operations Manager
2 months ago
Black & McDonald Limited is seeking a highly skilled and experienced Operations Supervisor to lead our HVAC/R service team in Southern Ontario. As a key member of our service operations team, you will be responsible for supervising a team of professional HVAC/R service technicians and ensuring the delivery of exceptional service to our clients.
The successful candidate will have a strong background in the mechanical service industry, with a minimum of 10 years of experience in a supervisory role. You will be responsible for overseeing the day-to-day operations of the service team, including scheduling, workload management, and quality assurance. You will also be responsible for developing and maintaining strong relationships with clients, vendors, and internal departments.
We are looking for a collaborative and entrepreneurial individual who is able to lead by example and motivate their team to deliver exceptional results. If you have a strong passion for leadership, a keen eye for detail, and a commitment to excellence, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Supervise and lead a team of HVAC/R service technicians to ensure the delivery of exceptional service to clients.
- Oversee the day-to-day operations of the service team, including scheduling, workload management, and quality assurance.
- Develop and maintain strong relationships with clients, vendors, and internal departments.
- Conduct regular site inspections to ensure compliance with company policies and procedures.
- Monitor and report on work in progress, workload versus staff requirements, and ensure jobs are completed on time.
- Support other trades in the service division to deliver a consistent and complete response to client requirements.
- Maintain ongoing relationships with clients and follow up on any related issues and concerns.
- Monitor and assist in the development of apprentices and technicians.
- Recommend personnel actions such as hiring and promotions.
- Communicate with service coordinators to support the organization of daily work for HVAC service technicians.
- Identify relevant technical training for field staff and investigate cost, schedules, and logistics for review and approval.
- Ensure standards for safe working conditions are enforced and strictly adhered to.
- Customer service-ability. Must be able to communicate in a professional and effective manner.
- Understanding of industrial & commercial mechanical system and equipment.
- Be current with TSSA BPV and FS regulations, B-52 Code, and any other related code requirements.
- Holds self and other accountable.
- Customer focus.
- Managing multiple fast-moving projects simultaneously.
- Handle abrupt schedule changes and demands.
- Strategic perspective.
- 10+ years in the mechanical service (HVAC/R) industry.
- G.1 gas license, 313-A or equivalent Red Seal certification are definite assets.
- Post-secondary education in a related field (Experience in the construction or mechanical service industry may substitute for post-secondary education requirements).
- Leading people in a trade environment.
- A collaborative and entrepreneurial approach with clients, vendors, and internal departments.
- Effective leadership skills with a strong focus on facility and business processes.
- Technical computer skills and the ability to meet reporting requirements.
- Excellent organizational and time management skills.
- Ability to clear Reliability Status Security Clearance will be a requirement of this position.
- Ability to be assertive while maintaining diplomacy and political awareness.
Black & McDonald Limited welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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