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Manager, User Interface Delivery Specialist

2 months ago


Montreal, Quebec, Canada The International Air Transport Association Full time
About the Role

We are seeking a highly skilled Manager, User Interface Delivery to join our Business Intelligence Services team. As a key member of our team, you will be responsible for overseeing the development and improvement of user interface (UI) for our aviation industry clients.

Key Responsibilities
  • Manage various tasks within the UI development track to ensure successful implementation, including refining requirements, prioritizing tasks, managing vendor resources, conducting testing and validation, and managing release cycle.
  • Collaborate with the business team and vendors to document and refine requirements for the different UI developments and enhancements, ensuring a seamless translation of business needs into technical specifications.
  • Collaborate with the vendor and IATA I&D team to manage the integration interfaces with other systems, review and document integration requirements, and identify potential breaking points along with potential solutions.
  • Work with I&D team and the vendor to identify areas to improve the UI user experience, optimize the navigation flow in the system, and to align with IATA standards and UI best practices.
  • Monitor UI performance and execution times for various reports. Collaborate with the vendor and the I&D team to benchmark and assess the impact of different developments and enhancements on report execution times.
  • Monitor report executions, logging any failures encountered and collaborate with the vendor and the I&D team to address and resolve these failures.
  • Develop and maintain DDS KnowledgeBase, collaborating with the business team to build knowledge materials such as data logic, videos, glossaries, and more, and ensure user-friendly navigation to facilitate easy access to relevant information for end-users.
  • Monitor of vendor performance and delivery including Quality Assurance and Compliance. Regular reporting on vendor KPIs and identify trends and patterns to support for continuous improvement.
  • Support the business team by sharing knowledge and best practices on the data management framework, processes, tools and functions.
  • Support in technical knowledge transfer from the vendor to IATA operations.
Requirements
  • Master's degree in Computer Science or Computer Engineering
    Must have solid technical expertise in Cloud Computing, AWS infrastructure and Database Management
    5+ years' experience in solution design and architecture
    Preferred knowledge in business intelligence and reporting (MS Power BI), integration and systems architecture.
    Proven experience working closely with business owners and subject matter experts to document, design, develop, and deliver high-quality data and analytics solutions is required
    Good interpersonal communication; the ability to communicate complex issues in a simple manner
    Fluent reading, writing and speaking abilities in English
    Team player and strong sense of ownership.
    Ability to work under pressure with strict deadlines.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

Travel Required: Y

Learn more about IATA's role in the industry, our benefits, and the team at https://www.iata.org/en/