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Customs Clearance Coordinator

1 month ago


Richmond, British Columbia, Canada Expeditors International Full time
Job Title: Customs Brokerage Logging Agent

We're not in the shipping business; we're in the information business

At Expeditors International, we're passionate about delivering exceptional customer service and fostering a culture of innovation and professionalism. As a Customs Brokerage Logging Agent, you'll play a critical role in ensuring the timely and accurate logging of incoming clearance documentation.

Key Responsibilities:
  • Deliver exceptional customer service by providing timely and accurate responses to customer inquiries
  • Ensure accurate and timely data entry into our operating system, maintaining the highest standards of quality and attention to detail
  • Receive and review shipment notifications, prioritizing tasks to meet deadlines and exceed customer expectations
  • Update customer profiles and ensure accurate information is maintained for assigned accounts
  • Support operations as needed, collaborating with colleagues to achieve team goals and objectives
  • Meet company standards of 52 hours of training per year, staying up-to-date with industry developments and best practices
Requirements:
  • Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues
  • Experience with word processing, spreadsheets, Windows, Outlook, and various PC-based software
  • Willingness to learn and develop industry skills, with a strong desire to grow and develop within the company
  • Sense of urgency and ability to work in a fast-paced environment
  • Positive attitude and a strong desire to help others
  • Desire to work in a team environment, with a collaborative and supportive approach
  • Work with integrity, maintaining the highest standards of professionalism and ethics
  • Maintain a professional appearance, representing the company with pride and confidence
  • Confidence in the face of challenges, with a strong ability to adapt and learn
  • Curiosity to learn and grow, with a passion for continuous improvement
  • Adhere to the company's 10 cultural attributes: Appearance, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
  • Be resolute and results-oriented, with a strong focus on delivering high-quality results
Benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental, and Vision
  • Life Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program