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Product Specialist
2 months ago
About the Role
Groupe Park Avenue is seeking a highly skilled and customer-focused Product Specialist to join our team. As a Product Specialist, you will play a key role in ensuring that our customers have an exceptional experience when purchasing a vehicle from our dealership.
Key Responsibilities
- Meet and greet customers upon arrival, providing a warm and welcoming experience.
- Deliver exceptional customer service, ensuring that customers are fully satisfied with their vehicle purchase.
- Provide detailed explanations of vehicle features and specifications, highlighting the benefits and value proposition.
- Analyze customer needs and preferences to identify opportunities for upselling and cross-selling.
- Utilize sales tools and technology to streamline the sales process and enhance the customer experience.
- Collaborate with sales directors to develop and implement sales strategies.
- Plan and conduct test drives, ensuring that customers have a comprehensive understanding of the vehicle's features and capabilities.
- Represent the dealership at events and product launches, showcasing our latest offerings and technologies.
- Stay up-to-date with the latest industry trends and product developments, sharing knowledge with the sales team and service department.
- Deliver exceptional customer service during vehicle delivery, providing comprehensive explanations and addressing any questions or concerns.
- Perform other duties as required by management.
Requirements
- Bilingualism (French and English)
- Excellent customer service skills
- Flexibility and a desire to learn
- Strong communication and interpersonal skills
- Proficiency in computer software and adaptability to new technologies
- Excellent negotiation and problem-solving skills
