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Front Desk Associate

2 months ago

WallaceWoodworth, Canada Fox Harb'r Resort Full time

Job Summary:

Fox Harb'r Resort is seeking a highly skilled and customer-focused individual to join our team as a Guest Service Agent. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Service: Greet and register guests in a courteous and efficient manner, ensuring a warm and welcoming experience.
  • Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments, while maintaining a high level of accuracy and attention to detail.
  • Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Respond promptly and professionally to guest inquiries and resolve any issues that may arise during their stay.
  • Teamwork: Collaborate with other departments, such as Housekeeping and Bell Services, to ensure a smooth and efficient guest experience.
  • Administrative Tasks: Perform administrative tasks, including data entry, filing, and other duties as assigned.

Requirements:

  • Education: High school diploma or equivalent required; hospitality management course preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Availability: Ability to work evenings, weekends, and holidays as required.

Benefits:

  • Competitive Wages: Competitive hourly rate.
  • Travel Fuel Allowance: Receive a fuel allowance to support your travel needs.
  • Resort Discounts: Enjoy discounts on accommodations, dining, and recreational activities.
  • Team Member Perks: Access to exclusive team member rates and benefits.