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Parts Sales Representative

2 months ago

Ottawa, Ontario, Canada WAJAX Full time

About the Opportunity

As a key member of the Wajax team, the Parts Sales Representative is responsible for providing exceptional customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter, and supporting the Service Department with administrative duties.

The Role


• Builds and maintains strong customer relationships, including greeting customers, handling inquiries, providing price quotes, and selling parts.

• Prepares and processes necessary documentation for purchases, returns, warranty coverage, and other work as required.

• Responds to customers in person, via phone, or electronically in a timely and courteous manner, delivering strong service and salesmanship on the phone order desk and front counter parts sales.

• Covers and/or assists the warehouse person in shipping product to both local and out-of-town customers using appropriate shipping methods.

• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders, reviewing work orders for accuracy of parts and modifying as needed.

• Picks stock for customers as required, receives and inputs stock using electronic systems.

• Produces accurate, timely, and efficient documentation of all transactions within the parts team.

• Daily shipping and receiving

• Handles emergency orders

• Stocks orders

• Inter branch transfers

• Service-processing and issuing various invoices, purchase orders, and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

The Candidate


• Previous parts experience is an asset.

• Functional written and verbal communication skills.

• Computer knowledge.

• Proven ability to work effectively with others.

• A valid Driver's License.

About Wajax

Wajax is a leading industrial products and solutions provider that has been innovating to serve Canadian industry coast-to-coast since 1858. We work in a wide range of industries and core sectors of the Canadian economy, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas. Our team is passionate about making a difference and dedicated to driving Canadian industry forward.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and unique additional perks. Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer-paid premiums), plus health spending account.
  • Wajax-led e-learning and product training through industry-leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers.
  • Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
  • Flexible work arrangements.
  • Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.