Fulfillment Operations Manager

3 weeks ago

Richmond, British Columbia, Canada Chit Chats Express Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Fulfillment Lead to join our team at Chit Chats Express Inc. in Richmond, BC. As a key member of our operations team, you will be responsible for overseeing the day-to-day fulfillment operations, managing and scheduling the team, receiving and managing client inventory, prepping order information, and picking and packing.

You will be a quick thinker who takes a hands-on approach to problem-solving, optimizing processes, and ensuring your team and clients' businesses are successful every day. You will build rapport with clients and teammates alike, showing up on time, dressed to work, and getting the job done because you know clients and teammates rely on you.

Responsibilities

  • Interact and develop positive rapport with clients and partners, representing the company in a professional manner while taking every opportunity to build our business.
  • Correspond with clients in a timely manner and establish a strong sense of communication.
  • Handle and accommodate special requests to the best of your team's ability.
  • Receive and manage fulfillment product inventory, paying great attention to detail during this process ensuring all inventory corresponds with correct model and part numbers, as well as images online.
  • Perform quality assurance checks on products and inventory received.
  • Follow fulfillment procedures while packaging orders to ensure safe travel to our clients' customers.
  • Ensure orders are fulfilled, packaged and handed off to the warehouse team on time, minimizing delays on our end as much as possible.
  • Interact with operational partners within the company to follow up and troubleshoot any potential errors after order hand-off.
  • Provide excellent customer service and experience by focusing on productivity, reducing costs, and eliminating internal errors.
  • Partner with Finance for invoicing, adjustments and charges to client accounts.
Requirements
  • 2+ years of experience as an effective leader, supervisor and trainer in a shipping, fulfillment, and/or processing supervisory role.
  • Fulfillment and inventory management experience required.
  • Strong interpersonal skills with a demonstrable ability to lead and manage staff.
  • Team player who is willing to help develop and grow the team, processes and protocols.
  • Have a deep understanding and belief in Chit Chats' purpose and values.
  • Lead by example, mission driven and approachable.
  • Trustworthy, organized, reliable and has a positive outlook in life.
  • Effective verbal and written communication skills.
  • Strong organizational and analytical skills.
  • Heavy lifting required.
  • Position involves standing or being active for long periods of time.
  • Demonstrated understanding of safe work practices and Occupational Health & Safety requirements and legislation.
  • Flexible and adaptable with a schedule which includes nights, working required holidays, some weekends with occasional after-hours requirements.

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