Insurance Claims Specialist
1 day ago
Zensurance is a company that values delivering exceptional customer experiences.
We are looking for an Insurance Claims Specialist to join our team. This role is responsible for managing and advocating for our clients throughout their claims, working with both clients, adjusters, and vendors.
About the RoleThis position reports to the Practice Leader of Claims & Compliance and will utilize your claims experience to ensure our clients receive the best service possible during their claims.
Key Responsibilities:- Support and advise clients when they report a claim.
- Provide empathy and insurance expertise when working with clients who have suffered a loss.
- Manage and maintain open claims.
- Serve as a liaison with third-party vendors and follow up on any non-resolved issues.
- Assist with the administration and maintenance of the claims document management system.
- Support creation, revision, and review of controlled documents related to the claims process.
- Advocate for the client during the claims process, escalating when necessary.
- A proactive approach to problems and issues, working ahead of potential challenges.
- A valid provincial broker's license is preferred.
- 2+ years of commercial lines insurance experience.
- 2+ years of claims experience.
- The ability to provide empathy and sensitivity during difficult conversations.
- Able to communicate with clients in a clear manner.
- Attention to detail and demonstrated flexibility in managing multiple clients at a time.
- CRM, CAIB, or CIP designations are an asset.
$60,000 - $80,000 per year, based on location and experience.
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