Customer Service Delivery Supervisor

4 days ago


Thunder Bay, Ontario, Canada Morson Talent (Canada & USA) Full time
Job Summary

We are seeking an experienced Customer Service Delivery Supervisor to join our team in Thunder Bay, ON. This individual will be responsible for leading a team of field service professionals, ensuring compliance with established customer safety regulations, and delivering exceptional customer service.

The successful candidate will have a strong background in service leadership, with a minimum of five years of experience in a similar role. They will also possess excellent communication and interpersonal skills, with the ability to train, mentor, and evaluate team members.

  • Key Responsibilities:
  • Lead the Field Service team in Thunder Bay, ON, ensuring compliance with corporate policies and procedures.
  • Serve as the primary customer contact for field service requests, ensuring operational efficiency and maximizing productivity.
  • Deliver exceptional customer service, overseeing repairs and collaborating with other departments to ensure high-quality service delivery.
  • Train, mentor, and evaluate team members to meet and exceed customer and business expectations.
  • Implement corrective actions to enhance customer and employee satisfaction within field service operations.
  • Provide financial oversight of work orders, including customer payments, warranties, claims, policies, and rework.


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