Customer Service Representative

1 month ago


Salmon Arm, Canada BMO Financial Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing financial solutions to our customers.

Key Responsibilities

- Identify customer needs and provide advice and guidance on financial solutions
- Support customer requests for banking services, including handling transactions and supporting customers who walk into the branch
- Welcome customers warmly and meet their banking service and transactional needs with seamless execution
- Offer advice and guidance on available digital and self-serve options
- Review customer profiles and engage customers in a needs-based conversation to identify potential opportunities

Requirements

- No prior experience necessary; post-secondary degree or certification in a related field of study is desirable
- High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
- Strong interpersonal skills, including the ability to build rapport and connections with customers

What We Offer

- Competitive salary range of $33,850.00 - $43,500.00
- Salaried pay type
- Performance-based incentives and discretionary bonuses
- Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans

About Us

BMO Financial Group is committed to an inclusive, equitable, and accessible workplace. We strive to help our customers reach their goals and make a positive impact in our communities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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