Technical Support Analyst for Financial Services

2 months ago


Montreal, Quebec, Canada Groupe SII Full time

Position Overview:

The role involves providing essential support for trading, sales, and middle office operations, focusing on both technical and functional aspects.

Key Responsibilities:

  • Deliver assistance for requests and incidents related to trading applications.
  • Engage in some release management, quality assurance, and testing activities.
  • Maintain a balance of 80% production support and 20% project involvement.
  • Collaborate closely with development teams to enhance application performance.

Qualifications:

  • Essential Skills: Proficiency in UNIX and SQL is required.
  • Desirable Skills: Familiarity with Windows Server, ability to read Java/Python code, and automation capabilities.
  • Work Environment: Main stakeholders include traders, sales personnel, middle office, and front office teams.
  • Personal Attributes: Ideal candidates are motivated, inquisitive, and energetic, with a strong desire to learn and ask questions.

Daily Activities:

  • Conduct morning checks to ensure all systems are operational at market opening.
  • Respond to requests throughout the day.
  • Engage in side projects aimed at process improvement and automation.
  • Perform evening checks to follow up with international teams.

Language Requirements: Proficiency in English is mandatory; knowledge of French is advantageous.



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