Technical Support Analyst for Financial Services
2 months ago
Position Overview:
The role involves providing essential support for trading, sales, and middle office operations, focusing on both technical and functional aspects.
Key Responsibilities:
- Deliver assistance for requests and incidents related to trading applications.
- Engage in some release management, quality assurance, and testing activities.
- Maintain a balance of 80% production support and 20% project involvement.
- Collaborate closely with development teams to enhance application performance.
Qualifications:
- Essential Skills: Proficiency in UNIX and SQL is required.
- Desirable Skills: Familiarity with Windows Server, ability to read Java/Python code, and automation capabilities.
- Work Environment: Main stakeholders include traders, sales personnel, middle office, and front office teams.
- Personal Attributes: Ideal candidates are motivated, inquisitive, and energetic, with a strong desire to learn and ask questions.
Daily Activities:
- Conduct morning checks to ensure all systems are operational at market opening.
- Respond to requests throughout the day.
- Engage in side projects aimed at process improvement and automation.
- Perform evening checks to follow up with international teams.
Language Requirements: Proficiency in English is mandatory; knowledge of French is advantageous.
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