Executive Project Director for Contact Center Technologies

1 day ago


Calgary, Alberta, Canada Servion Global Solutions Full time
About the Role

We are seeking an experienced Executive Project Director for Contact Center Technologies to lead our projects in this domain. This is a fantastic opportunity for a seasoned professional to take charge of complex projects and drive them to successful completion.

Key Responsibilities:
  • Project Initiation and Planning: Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Develop Comprehensive Project Plans: Create detailed project plans, including timelines, resource allocation, and risk management strategies.
  • Secure Resources and Budgets: Obtain necessary resources and budget approvals from ERP tools and other relevant systems.
  • Project Execution and Monitoring: Oversee project execution, ensuring adherence to project plans and timelines.
  • Risk Management and Mitigation: Identify potential risks and implement mitigation strategies to ensure project success.
  • Financial Management: Manage project budgets and ensure financial accountability.
  • Technical Expertise: Possess a strong understanding of contact center technologies, including Genesys, Cisco, Nuance/Microsoft IVA, IVR, ACD, CTI, and CRM systems like Salesforce CTI.
  • Staying Updated: Stay current with industry trends around contact centre as a service (CcaaS) platforms like Genesys Cloud, Microsoft, Cisco.
  • Collaboration: Work closely with technical teams to ensure seamless integration and configuration of systems.
  • Stakeholder Management: Build and maintain strong relationships with clients, internal teams, and external vendors.
  • Communication: Effectively communicate project status, risks, and issues to stakeholders at all levels.
  • Quality Assurance & Reporting: Implement quality assurance processes to ensure project deliverables meet the highest standards.
Required Qualifications:
  • Education: Bachelor's degree in computer science, engineering, or a related field.
  • Experience: Proven experience as a Project Manager in contact center technology and migration projects for enterprise customers.
  • Certifications: Strong understanding of project management methodologies (e.g., Agile, Waterfall) and certifications in project management (e.g., PMP).
  • Tools and Skills: Proficiency in project management tools (e.g., MS Project, Jira) and excellent communication and interpersonal skills.
  • Analysis and Problem-Solving: Strong analytical and problem-solving abilities.
What We Offer:

As an Executive Project Director for Contact Center Technologies, you will have the opportunity to work on complex projects, collaborate with experienced professionals, and contribute to the growth and success of Servion Global Solutions.

The estimated salary for this role is $120,000 - $180,000 per annum, depending on location and experience. If you are a motivated and experienced project manager looking for a new challenge, please apply.



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