Cage and Coin Operations Manager

1 month ago

Innisfil, Canada Gateway Casinos & Entertainment Limited Full time

About the Role

The Cage and Coin Supervisor is a key member of our team at Gateway Casinos & Entertainment Limited. This role is responsible for overseeing the operation of the Cage, ensuring the accuracy and security of monetary transactions, and providing exceptional customer service to our guests.

Key Responsibilities

  • Manage the casino float and ensure accurate and secure monetary transactions.
  • Supervise direct reports and provide instruction and direction as needed.
  • Interview, train, and develop direct reports, including conducting performance appraisals and staff meetings.
  • Manage Cage staff schedules and complete shift reports and other internal reports as required.
  • Perform periodic audits and reconciliations of gaming software system accounts and forward relevant information to the applicable internal departments and gaming regulators.
  • Reconcile chip inventories and complete site chip transfers.
  • Prepare and issue gaming and promotional cheques and reconcile the monthly cheque register.
  • Oversee ticket redemption machine loading and reconciliation, auditing, and tracking sheets.

Requirements

  • Two years of supervisory work experience handling large amounts of cash with accuracy.
  • One year of experience as a casino cashier supervisor is an asset.
  • Proven leadership abilities.
  • Excellent communication skills, both verbal and written.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • Ability to operate a 10-key adding machine and to operate and troubleshoot Cage equipment.
  • Must have good manual dexterity and be able to kneel and crouch.
  • The ability to obtain registration with AGCO.
  • Capacity to work in a confined, closed, and restricted area.

About Us

Gateway Casinos & Entertainment Limited is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work, and Exceptional Customer Service. We are committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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