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Operations Specialist

2 months ago

Vaughan, Ontario, Canada Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through the development of innovative, emissions-free Electric Adventure Vehicles. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.

We are a team of passionate and forward-thinking individuals who share a common goal: to revolutionize the automotive industry and make a positive impact on the planet. Our diverse backgrounds and expertise come together to drive innovation and excellence in everything we do.

Job Summary

This is a proactive job posting, allowing us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.

We are seeking a highly organized and detail-oriented Vehicle Operations Specialist to join our Delivery & Field Operations organization. As a key contributor to our team, you will play a crucial role in facilitating vehicle logistics activities, managing documentation, and providing exceptional customer experiences.

Responsibilities
  • Receive, inspect, and process incoming inventory, including completing necessary paperwork and ensuring accuracy.
  • Ensure quality standards are met through vehicle washing, detailing, and correction activities.
  • Maintain the delivery readiness of vehicles, ensuring they are properly prepared for customer pickup.
  • Conduct quality control processes for delivery-ready vehicles and manage communication of defects to the service department.
  • Responsible for organizing and maintaining secure key management for vehicle inventory.
  • Maintain inventory lots and ensure safe and usable drive lanes are available at all times.
  • Shuttle vehicles to and from secondary locations, including customer and fleet vehicles.
  • Maintain adequate inventory of essential supplies.
  • Prepare, inspect, and stage customer trade-ins for remarketing to be transported to the auction via carrier.
  • Conduct various weekly, monthly, and quarterly audit processes.
  • Work cross-functionally with proper communication and collaboration with other teams onsite and remotely.
  • Participate in workshops that improve quality and efficiency with guidance from leads/managers.
  • Proficiency with computers and software, including Microsoft Office and internal business platforms.
  • Complete additional work and tasks as requested by the leadership team.
Qualifications
  • 1+ years of experience in operations, logistics, or lot management; previous EV or detailing experience valued.
  • Must be at least 21 years of age.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Working knowledge of computers and software, including Microsoft Programs (Word, Excel, PowerPoint), with the ability to effectively navigate internal business platforms.
  • Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
  • No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.
Competencies
  • Adaptable to a fast-paced and constantly changing environment.
  • Ability to multitask and prioritize tasks based on level of importance and urgency.
  • Ability to work autonomously and consistently with limited direction.
Physical Requirements
  • Willingness to work in various working conditions, including being in an active service center or unpredictable weather conditions.
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50lbs).
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Strong understanding of written and spoken English.
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.