Quality Assurance Specialist

1 month ago


Toronto, Ontario, Canada solera Full time

Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at Solera Holdings, Inc. The ideal candidate will have a strong background in quality control and customer service, with excellent communication and analytical skills.

Key Responsibilities

  • Monitor real-time and recorded client calls to ensure quality and adherence to standards and guidelines
  • Review VRS reports for accuracy and ensure company standards are followed
  • Provide feedback to associates and managers on best practices in customer service and VRS reports
  • Drive continuous improvements to our current quality standards and delivery of exceptional customer experience
  • Organize and maintain documentation for quality tracking and analysis
  • Facilitate one-on-one and group training programs on quality
  • Participate in the creation and modification of training materials for customer service quality
  • Assist in production when required
  • Perform other duties as assigned

Equal Opportunity Employer

Solera Holdings, Inc. and its US subsidiaries are an equal employment opportunity employer. We prohibit discrimination against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information.



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