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Customer Experience Specialist

1 week ago

Brockville, Ontario, Canada Canarm Ltd. Full time

As an Inside Sales Representative at Canarm Ltd., you will have the opportunity to work in a fast-paced, dynamic environment where you can develop your skills and contribute to delivering exceptional customer experiences. Our team is passionate about providing top-notch support and service to our customers.

Responsibilities:

  • Customer Engagement: Engage with customers through various channels, including phone, email, and online support.
  • Order Management: Manage orders from receipt to delivery, ensuring accuracy and efficiency.
  • Product Education: Develop and maintain expertise in Canarm HVAC products and services to provide accurate guidance and assistance to customers.
  • Technical Guidance: Offer basic troubleshooting assistance for HVAC products and escalate complex issues to the technical team.
  • Resolution: Investigate and resolve customer complaints or concerns, maintaining customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system.
  • Collaboration: Work with the sales, technical, and logistics teams to ensure smooth order fulfillment and resolve any supply or delivery issues.
  • Customer Relationship Building: Foster strong customer relationships by delivering exceptional service and meeting customer needs in a timely manner.
  • Support: Assist in various administrative tasks as required to support the customer service and HVAC departments.

Requirements:

  • Background: Previous experience in customer service, preferably in HVAC or a related technical field, is an asset.
  • Skills: Basic understanding of HVAC systems and products. Familiarity with HVAC troubleshooting and diagnostics is a plus.
  • Communication: Strong verbal and written communication skills with the ability to convey technical information clearly.
  • Problem-Solving: Ability to troubleshoot and resolve customer issues efficiently, utilizing available resources and knowledge.
  • Customer Focus: Commitment to delivering exceptional customer service and maintaining a positive customer experience.
  • Organization: Strong attention to detail with the ability to manage multiple tasks and prioritize effectively.
  • Teamwork: Ability to collaborate effectively in a team environment, working with colleagues to achieve company objectives.
  • Computer Literacy: Proficiency with Microsoft Office Suite and CRM software.