Laboratory Associate
2 weeks ago
LifeLabs is a leading community diagnostics laboratory in Canada, serving over 20 million patients each year. We are currently seeking a skilled Laboratory Assistant to join our team in Victoria, BC.
In this role, you will be responsible for the specimen collection process, from greeting patients to preparing specimens for transportation. This is an important role in patient care and our business, and will allow you to see the difference that you make in patients' lives.
Key Responsibilities:
- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect holter monitors, 24 hour blood pressure monitoring, and perform ECG tracings.
- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.
The right person for this role will be focused on great customer/patient service, and be able to relate to patients and clients even in stressful situations. Some key qualities include: empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include:
- Completion of a recognized Medical Laboratory Assistant program or equivalent related experience such as working as a healthcare professional with REQUIRED previous training or experience in phlebotomy (blood draws), intravenous infusion and/or intravenous therapy (e.g. nurses, infusion therapist, cardiac technologist etc.).
- ECG training or experience is an asset.
- Proficient data entry skills.
- Excellent communication, interpersonal and customer service skills.
- Ability to work independently and as part of a team.
- Ability to maintain the strictest standards of patient privacy and confidentiality.
- Ability to effectively relate to patients and health care providers.
At LifeLabs, we value our employees and offer a range of benefits, including a competitive salary, vacation entitlement, and retirement savings plan. We also offer opportunities for professional growth and development, as well as a positive and supportive work environment.
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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