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Supervisor, Quality Assurance
2 months ago
We are seeking a highly skilled and experienced Supervisor, Repair Quality to join our team at Arc'teryx. As a key member of our Repair & Care team, you will be responsible for leading the Repair Quality team to achieve exceptional service levels and quality standards.
Key Responsibilities- Lead and develop the Assessment and final QC team to ensure effective growth and development of the team.
- Coach the team to effectively plan and allocate resources, lead and mentor operators, and monitor repair turnaround time.
- Coordinate proper training for new and existing employees to nurture new talents and strengthen skill level and foster a collaborative team-based environment.
- Develop and implement Quality training programs to ensure Arc'teryx quality standards are efficiently upheld.
- Seek opportunities for improvement and drive standardization of quality and production.
- Utilize data to communicate prioritization to internal and external teams.
- Analyze KPIs to identify key areas of opportunity and celebration.
- Ensure that relevant KPIs are set, communicated, and achieved on a regular basis and proactively address issues and concerns for your team.
- Assess product quality challenges and collaborate with appropriate stakeholders to problem solve and define next steps.
- Support repair processes and technique improvement.
- Monitor and report inventory and WIP numbers at each stage of our end-to-end circular processes.
- Promote continuous improvement to a clean and safe working environment by following 6S principles and methodologies.
- Coordinate with Repair, and Guest Services team to execute repair actions effectively and efficiently to generate exceptional guest experience.
- Support ReGEAR projects and help promote the initiative.
- Participate in other projects or duties as required.
- Partner on the development of Quality training programs.
- Contribute to the development of new resources to improve service levels and overall guest experience.
- Acquire knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems.
- 3+ years' experience in manufacturing and quality with experience in a leadership role.
- 2+ years' experience developing and/or executing quality management systems.
- Experience in interpreting and analyzing data to communicate and drive decisions.
- Strong leadership and team building skills.
- Highly effective verbal and written communication skills.
- Detail oriented and ask the right questions.
- Ability to tactfully manage multiple interests and priorities.
- Effectively balance autonomy and collaboration.
- Effective organizational and problem-solving skills, with a high degree of resourcefulness, flexibility and adaptability.
- Team player and can interface directly with cross-functional teams with diplomacy.
- Strong knowledge base in all aspects of clothing construction and materials.
- Knowledge and experience working with LEAN, 6S and KPI.
- Unwavering commitment to do what is right.
- Knowledge of Arc'teryx products.
- Passion for your work is paralleled by your passion for getting outside and living it.
