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Product Manager
2 months ago
We are seeking a highly skilled Product Manager to join our team at Connect&GO, a global leader in attractions management software. As a Product Manager, you will play a critical role in establishing the best guest experience by owning the visitor point of view of our integrated management platform for attractions.
Key Responsibilities- Owning the guest-facing solution that includes our e-commerce, guest portal, self-serve kiosk & back office.
- Planning, establishing, and driving the roadmap for the guest experience within our products.
- Aligning product roadmap with strategic themes and IT systems updates roadmap in close collaboration with our operator experience Product Manager.
- Delivering product vision, producing high-level business requirement documents, managing related product backlogs, developing acceptance criteria, and driving user acceptance testing.
- Partnering with the development team to plan releases and program increments to ensure that they are properly planned, managed, and deployed.
- Continuously gathering and analyzing feedback from customers and stakeholders to drive product improvements and iterations.
- Working on the development of Scrum events, planning sprints, refining user stories, and reviewing them with stakeholders.
- Building a strong collaborative work environment with our Product Designers as well as with the Marketing team in preparation of new product announcements.
- Validating UI/UX works to ensure the added value on the product.
- Documenting business decisions and ensuring user guides of developed features are built and shared across all relevant stakeholders.
- Collaborating closely with Sales, Customer Support, and other departments to ensure product alignment with overall company goals and customer satisfaction.
- Monitoring key performance indicators (KPIs) for the product to ensure its success and identifying areas for improvement.
- Identifying potential risks and developing mitigation strategies to ensure the successful delivery of product initiatives.
- Maintaining clear and consistent communication with all stakeholders, providing regular updates on product status, roadmap changes, and key decisions.
- Staying informed about industry trends and emerging technologies to continuously drive innovation within the product.
- Prior experience with wikis, bug tracking, agile project management, and product management software – we use Confluence, Jira, Figma, Miro, and Product board.
- Hands-on experience with ERP platforms is a strong asset.
- Strong ability to empathize with users and lead the customer's vision effectively.
- Excellent analytical and problem-solving abilities, enabling you to tackle complex issues efficiently.
- Deep understanding of transactional concepts and best practices.
- Exceptional interpersonal, communication, and persuasion skills, crucial for interacting with a diverse group of internal and external stakeholders.
- Proven capability to thrive in a fast-paced environment, effectively handling tight deadlines and reacting promptly to changes and unforeseen challenges.
- Demonstrated ability to lead and motivate a team, foster a collaborative environment, and mentor junior team members to achieve their best performance.
- A rejuvenating 4-day work week.
- Enjoy unlimited sick days for when you need to focus on your health.
- Celebrate your birthday with a paid day off.
- Unwind with up to 4 weeks of paid time off annually, including 3 weeks of vacation and 1 week between Christmas and New Year's.
We are Connect&GO, a global tech leader providing attractions management software that empowers venues to create unforgettable guest experiences. We simplify operations and boost revenue while relentlessly focusing on customer needs. Our culture is built on innovation, fueled by fun and laughter. We challenge industry norms, drive value for our customers, and shape the future of attractions.
