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Customer Service Ambassador

2 weeks ago

SeptÎles, Canada BMO Financial Group Full time
About the Role

We are seeking a Customer Service Ambassador to join our team at BMO Financial Group. As a key member of our branch, you will be responsible for delivering exceptional service to our customers and prospects.

Your primary objective will be to identify customer needs and provide advice and guidance on financial solutions that meet their individual requirements. You will work collaboratively with your colleagues to deliver an outstanding customer experience and achieve business objectives.

  • Identify customer needs and initiate referrals to BMO colleagues
  • Support customer requests for banking services, including handling transactions and supporting customers who walk into the branch
  • Welcome customers warmly and meet their banking service and transactional needs with seamless execution
Required Skills and Qualifications

To be successful in this role, you will need to possess excellent interpersonal skills, including the ability to build rapport and connections with customers. You should also have a strong aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

In addition, you will need to have a basic knowledge of specialized sales and business banking solutions to refer to specialists. A passionate commitment to helping customers and a focus on delivering a personal experience are also essential.