Computer System Support Specialist I

6 days ago

Markham, Ontario, Canada Evergreentreatment Full time

About Evergreen Treatment Services

Evergreen Treatment Services is a leading provider of innovative and effective addiction and social services in Western Washington. Our mission is to transform the lives of individuals and their communities, and we are dedicated to fostering a diverse and inclusive community within our organization.

Job Summary

The Computer Specialist I role is a critical part of our IT team, responsible for ensuring that all ETS staff have the essential IT tools and access needed to perform their job functions.

Key Responsibilities

  • Collaborate with other staff to transform systems of harm and inequity, helping ETS succeed in carrying out our mission.
  • Serve as the general contact for all IT service requests, resolving issues independently escalated by other IT staff.
  • Carry out software upgrades and system design changes as assigned, ensuring the availability of client computers and application uptime in accordance with IT policies.
  • Provide technical assistance and support for incoming queries related to computer systems, phone systems, software, and hardware.
  • Document IT procedures and systems in the IT Team section of OneDrive, keeping IT rooms tidy and periodically recycling old IT assets.

Requirements

The ideal candidate will have a Bachelor's degree in computer science or a related field, or equivalent work experience, with more than five years of hands-on experience supporting users in an enterprise environment. A working knowledge of DELL computer hardware, MS Win 10/11, and common user software (MS Office Suite and O365) is also required.

Benefits

Evergreen Treatment Services offers a competitive salary range of $66,000 - $73,000 annually, DOE, as well as a comprehensive benefits package, including medical and dental benefits, 403b Retirement Plan, Employee Assistance Program, vacation, sick leave, mental health leave, holidays, and more.

How to Apply

To learn more about ETS and apply for this position, visit our website at www.evergreentreatment.org. ETS HR staff will respond to your application soon.

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