In-House and Field Service Specialist

4 weeks ago


Burlington, Ontario, Canada Xiris Automation Inc. Full time
Xiris Automation Inc. Job Opportunity

Xiris Automation Inc. is a leading technology company based in Burlington, Ontario, specializing in manufacturing "machines that can see" quality defects in manufactured goods and continuous processes for the metal fabrication industry. We pride ourselves on our financial stability, international brand recognition, and a long history of successfully implemented systems and satisfied customers worldwide.

As a key member of our team, you will apply your technical expertise to provide technical support, training, and troubleshooting for our existing and new clients across North America, Europe, and occasionally Asia and the Middle East. Your role will involve a mix of field service, customer service, and repairs/maintenance.

Key Responsibilities:
  • Install camera-based inspection equipment at customers' sites, with occasional international travel.
  • Conduct onsite client demonstrations and train end-users in the use of our systems.
  • Work with our sales team to provide demonstrations of equipment to new prospective customers.
  • Provide timely client support, both on-site and remotely.
  • Perform troubleshooting and repairs of returned Xiris customer equipment.
  • Identify common parts failures and customer feature requests, to be submitted to the Engineering team for review and implementation.
  • Ensure that all related training documentation is up-to-date to reflect the evolution of our products and custom software.
  • Assist with administrative tasks such as testing, cataloguing, and assigning demonstration equipment to Sales staff.
Requirements:
  • Ability to travel worldwide for approximately 30-40% of your time.
  • Post-secondary technical education in Electronics, Mechanical, Electrical, or related fields.
  • Previous technical field experience in a support role is an asset.
  • Proficiency in reading electrical/electronic schematics and mechanical drawings.
  • Expertise in setting up and configuring MS Windows, PC software, operating systems, and hardware.
  • Professional presentation and excellent English communication skills.
  • Mechanical aptitude for component assembly and in-factory demonstrations.
  • Outstanding customer service orientation.
Benefits:
  • Bonus pay
  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match


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