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Customer Service Representative

2 months ago

Ajax, Ontario, Canada Assured Automotive Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Administrator to join our team at Assured Automotive. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences while delivering administrative support to our Collision Repair Facility Team.

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external customers
  • Manage the confirmation and reservation of rental vehicles and towing requests
  • Communicate updates with customers and insurance claims personnel as required
  • Manage all arrangements for towing and costing against repair orders
  • Ensure all assignments have been followed up and appointments confirmed with customers
  • Reconcile each repair order prior to closing
  • Monitor and manage store accounts receivable
  • Uphold Assured Automotive's Core Values: Honesty, Integrity, and Respect
  • Minimum of 1 year of previous experience in a similar role
  • Consistently demonstrates a successful client experience
  • Effective communication, both verbally and in writing
  • Strong attention to detail and high degree of accuracy
  • Ability to effectively manage a fast-paced environment and demonstrate multitasking ability

What We Offer:

  • Competitive pay and benefits program
  • Career growth opportunities for advancement
  • Ongoing I-Car and industry training programs
  • Professional development opportunities
  • A professional atmosphere, great working conditions, and dynamic leadership

Our Commitment to Our Employees:

We believe our employees are at the heart of our success. We strive to employ people who possess ideal characteristics, abilities, experience, education, and character. We want only those people who share in our same Core Values.

We are an equal opportunity employer and are proud to provide accommodations during the recruitment process.