NOC/SRE Manager

3 weeks ago

Montreal, Quebec, Canada Tecsys Inc. Full time
About Tecsys Inc.

Tecsys Inc. is a leading innovator in the supply chain solutions industry, providing cutting-edge technology to healthcare systems, hospitals, and pharmacy businesses. Our mission is to transform supply chains through technology, and we're seeking a highly skilled NOC/SRE Manager to lead our Network Operations Center and Site Reliability Engineering teams.

About the Role

The NOC/SRE Manager will be responsible for maintaining high service reliability, availability, and performance for our products and platform. This role will oversee the infrastructure that supports our services, ensuring a seamless experience for our customers through proactive monitoring, incident response, and continuous improvement initiatives.

Key Responsibilities
  • Team Leadership & Management: Lead a team of NOC engineers and SREs, providing guidance, mentorship, and career development opportunities. Manage daily assignments and ensure the team operates efficiently and effectively.
  • Incident Management: Oversee the incident management process to ensure rapid response and resolution of high-severity incidents. Coordinate with the help desk, technical teams, and stakeholders to manage and resolve incidents effectively.
  • Monitoring & Alerting: Ensure high availability of the platform through thoughtful monitoring practices and collaboration with the NOC team. Develop and maintain comprehensive monitoring and alerting strategies to proactively detect and resolve issues.
  • Operational Excellence: Drive operational excellence by defining, implementing, and continuously improving processes and technology that promote high standards for service reliability and team efficiency. Establish and enforce best practices for incident management, change management, and problem management.
  • Stakeholder Communication: Maintain effective communication with internal and external stakeholders, providing regular updates on the status of ongoing incidents, changes, and improvements. Manage expectations and ensure alignment on priorities and objectives.
  • Collaboration with Engineering Teams: Work closely with cloud engineering, support, and security teams to develop and refine processes that are well-documented and executed. Facilitate collaboration to enhance the reliability and security of our platform.
  • Project Management: Oversee the planning and execution of infrastructure projects related to NOC/SRE activities. Create and maintain work plans, manage resources, and ensure timely delivery of projects in a fast-paced engineering environment.
  • Continuous Improvement: Identify opportunities for automation, optimization, and innovation to enhance the performance and reliability of our systems. Foster a culture of continuous improvement within the NOC/SRE teams.
Qualifications
  • Bachelor's degree in a technical discipline or relevant equivalent experience.
  • 5+ years of experience managing technical teams in NOC, SRE, DevOps, or Infrastructure domains.
  • Proven experience in incident management, monitoring, and service reliability practices.
  • Strong organizational, project management, and technical acumen.
  • Proficiency in delivering large-scale infrastructure projects and managing cross-functional teams.
  • Self-motivated and proactive with strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written communication skills to effectively interact with all levels of the organization.
  • Strong facilitation skills, including leading requirements sessions, design meetings, and status updates.
  • Knowledge and experience with AWS Cloud Platform.
  • Familiarity with tools such as Solarwinds, Datadog, GitLab, Jenkins, Terraform, Ansible, Kubernetes, and Helm is preferred.
  • Basic knowledge of Java-based development.
  • Experience in a SaaS company is preferred.
  • ITIL knowledge is preferred.
  • Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec.

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