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Retail Store Manager Assistant

2 months ago


Golden Horseshoe, Canada Fire & Flower Full time

About Us

Founded in 2020, Fire & Flower is a lifestyle brand redefining cannabis retail, including flagship locations in Toronto's Union Station and Distillery District. Now with over 140+ locations across Canada, The FIKA Company is the home of 8 Canadian retail banners, including Fire & Flower, Friendly Stranger, Pop's Cannabis, Ganjika House, Flower Haze, Prairie Records and Bud Supply. Providing exceptional service in a variety of welcoming and intuitive store environments, The FIKA Company retail family is the destination for every type of cannabis consumer.

Job Overview

The Retail Assistant Store Manager, under the direction of the Store Manager, is primarily responsible for the daily business operations of the store including training and supervising employees, interacting with customers, motivating teams, managing inventory levels, and handling any other task assigned by the store manager.

Key Responsibilities

  • Leadership and management of store staff.
  • Organization, time management, and attention to detail in daily operations.
  • Ability to explain complex concepts to customers and trainees.
  • Ability to interpret and analyze sales statistics.
  • Provide outstanding customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, and cash reconciliations.
  • Monitor sales activities to ensure customers receive satisfactory service and quality goods.
  • Adhere to all regulatory requirements by following processes and structure to ensure compliance.
  • Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
  • Assist Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.
  • Manage all employees in execution of daily tasks and to maximize sales.
  • Support proper channels of communication that exist between the store, supervisors, and corporate partners.
  • Exercise judgment and discretion independently and in conjunction with the Store Manager in the day-to-day operations of the store.
  • Coordinate merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
  • Assist the store team in maintaining the store's visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
  • Assist with Sales Associate and Lead responsibilities as the workday may require.
  • Is available to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.

Requirements

  • Minimum of 2 years of work experience in the retail industry.
  • Minimum of 1 year work experience in a supervisory role in a retail environment.
  • Provincial Cannabis Certification.
  • Overtime as required.

Company Culture

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.