Cyber Security ServiceNow Engineer II

1 month ago

Old Toronto, Ontario, Canada TD Full time
About the Role

We are seeking an experienced ServiceNow Security Operations Developer to join our team at TD. As a key member of our team, you will be responsible for designing and building technical solutions that adhere to engineering and architectural design principles while meeting business requirements.

Key Responsibilities
  • Analyze and understand existing business requirements to identify opportunities for improvement
  • Collaborate with stakeholders and business analysts to identify new use cases for development
  • Estimate timelines on design and development efforts to ensure timely delivery
  • Configure, develop, customize, and maintain the ServiceNow Security Operations platform, including forms, UI policies, ACLs, client scripts, workflows, business rules, dashboards, and more
  • Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind
  • Participate in agile ceremonies, design meetings, and peer reviews to ensure high-quality deliverables
  • Consult on the development of User Story creation and Story Refinement
  • Review technical deliverables for quality throughout the detailed design and development phase, identifying gaps or redesign as needed
  • Define metrics and performance goals with technology partners and peers
  • Document details on technical design, solution, and implementation
  • Integrate ServiceNow with other systems to ensure seamless data exchange
  • Onboard new teams and partners to the ServiceNow Security Operations platform
  • Share ServiceNow expertise and develop colleagues to ensure knowledge sharing and growth
  • Suggest alternative solutions based on ServiceNow best practices
  • Challenge yourself as an expert, lead innovator, and change agent for the programs and services under management
  • Review internal team processes and provide feedback for automation and improvement
  • Adhere to internal policies and procedures, technology control standards, and applicable regulatory guidelines
  • Support knowledge management processes to ensure knowledge is codified, monitored, tracked, and managed
  • Provide technical support to promptly resolve escalated incidents and outages
Requirements
  • 7+ years of experience developing ServiceNow applications (ITSM, ITAM, SecOps, HR, IRM, UI Policy)
  • Working knowledge of GIT, Confluence, JIRA, DevOps pipeline, CI/CD, and related tools
  • Experience with REST APIs, JavaScript, Angular, Python, or other programming languages
  • Experience with ServiceNow scripting, playbooks, workflow administration, and integration
  • Excellent problem-solving and communication skills
  • Demonstrated ability to participate in complex, comprehensive, or large projects and initiatives
  • Previous experience in ServiceNow Security Operations development is an asset
  • Information Security Certification/Accreditation is an asset
  • Ability to serve as a lead expert resource for ServiceNow Security Operations and information security for project teams, the business, organization, and outside vendors
About TD

TD is a global leader in the financial sector, representing the fifth bank in North America by number of branches. We offer a legendary customer experience to over 27 million households and businesses in Canada, the US, and around the world. Our colleagues at TD bring their skills, talent, and creativity to serve our customers and support the economies we serve. We are guided by our vision to be a better bank and our goal to enrich the lives of our customers, communities, and colleagues.

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