Senior Travel Operations Manager

2 weeks ago


Edmonton, Alberta, Canada FLYRO Full time
Company Overview

FLYRO, a leading travel agency, is seeking an experienced Senior Travel Operations Manager to join our team. This role is responsible for overseeing the day-to-day operations of our travel department, ensuring seamless coordination of activities and exceptional customer service.

Salary and Benefits

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Job Description

Key Responsibilities:

  • Co-ordinate activities with other work units or departments to ensure efficient operation of our travel department
  • Establish work schedules and procedures to maximize productivity and customer satisfaction
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and ensure their travel requirements are met
  • Co-ordinate, assign, and review work to ensure timely completion and high-quality results
  • Hire and train staff in job duties, safety procedures, and company policies to maintain a high-performing team

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a related field
Work Setting and Conditions

This role is based in a dynamic travel agency environment, requiring strong attention to detail, ability to work under pressure, and flexibility to adapt to changing situations. Overtime may be required during peak periods.

Personal Suitability

We are looking for a candidate who embodies the following qualities:

  • Client focus: providing exceptional customer service and exceeding client expectations
  • Efficient interpersonal skills: effective communication and collaboration with colleagues and clients
  • Flexibility: adapting to changing situations and priorities
  • Initiative: taking ownership of tasks and projects, and seeking opportunities for improvement
  • Organized: managing multiple tasks and deadlines, and maintaining a high level of productivity


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