Volunteer Experience Manager

3 days ago


Toronto, Ontario, Canada Habitat for Humanity GTA Full time

Habitat for Humanity GTA is a recognized provider and advocate of solutions that tackle the housing crisis in the Greater Toronto Area. Our mission is to create a world where everyone has a safe, quality place to live.

We are seeking a Senior Manager, Volunteer Resources to join our team. The successful candidate will be responsible for advancing our strategic plan, developing a culture of volunteerism, and ensuring a quality experience for all volunteers.

The Senior Manager will oversee the department with two direct reports and work collaboratively with internal stakeholders to achieve volunteer targets through robust outreach and retention strategies. This role will shape and manage the entire volunteer journey, from initial engagement to ongoing involvement and recognition.

Key responsibilities include representing Habitat for Humanity GTA as a Brand Ambassador, learning and participating in the Health and Safety Program, strategic planning, volunteer recruitment, engagement, and assessment, data management, stakeholder collaboration, event coordination, policy management, community outreach, program management, budget management, and reporting.

The ideal candidate will have a minimum of five years of experience in volunteer program management or a similar role. Strong leadership and interpersonal skills, with the ability to motivate and inspire staff and volunteers, are essential. Proficiency in volunteer management software and data analysis is also required.



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