Assistant Store Director
5 days ago
At La Vie en Rose Inc., we're passionate about creating a positive work environment that fosters excellence and pride in our team members.
About the RoleWe're seeking a highly motivated and experienced Sales and Customer Service Manager to join our management team. As a Sales and Customer Service Manager, you will play a key role in achieving sales goals, maintaining our high standards, and motivating your team to excel.
- You will train your team members to provide exceptional customer support, teaching them the best sales techniques and ensuring they're familiar with all product features.
- You will provide customers with a warm welcome and help them find everything they're looking for, answering their questions and explaining the products' quality, materials, and technical features.
- You will coordinate store activities and tasks with the management team, keeping the store running smoothly and ensuring your team provides outstanding customer service.
- You will achieve your personal sales goals, and share all necessary information with your team to achieve your joint sales goals.
Your key accountabilities will include:
- Leading by example and demonstrating a commitment to excellence in everything you do.
- Recruiting, preparing, and training the next generation of employees, and sourcing the best candidates for various roles.
- Managing team members' absences and lateness.
- Providing regular feedback and coaching to team members to help them improve their performance.
To be successful in this role, you will need:
- Previous team management experience in a retail environment.
- A natural ability to motivate a team and lead by example.
- Excellent communication and interpersonal skills.
- Ability to analyze sales, in-store traffic, and productivity reports and share the results with your team.
- Functional bilingualism (an asset).
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