Production Operations Expert

2 weeks ago


Toronto, Ontario, Canada Marqeta, Inc. Full time
About the Role

As a Production Operations Expert at Marqeta, you will be responsible for providing exceptional support to our customers, resolving complex technical issues, and collaborating with internal teams to ensure seamless operations of our products and services.

Responsibilities
  • Customer Support: Respond to customer inquiries, take ownership of issues and escalations, and provide high-quality support to ensure customer satisfaction.
  • Product Knowledge: Develop a deep understanding of Marqeta's products and services, collaborate with engineering teams, and become an expert in all areas of our offerings.
  • Team Collaboration: Work closely with internal teams to resolve problems, provide customer updates, and interact with product and engineering teams to provide feedback and improve processes.
Requirements
  • Experience in technical support, production support, or IT support for B2B customers.
  • Strong communication skills, ability to work in a team environment, and maintain high levels of productivity.
  • Knowledge of API technologies, troubleshooting, and Linux environments.
  • Expert SQL skills, experience with logging and monitoring tools, and ability to learn new technologies.


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