Softgoods Supervisor

Giant Tiger is seeking a highly motivated and experienced Softgoods Supervisor to join our team. As a key member of our store operations team, you will be responsible for ensuring a high level of customer service, overseeing day-to-day operations, and training and communicating policies and procedures to department associates.

• Ensure a high level of customer service in assigned departments (cash, softgoods, hardgoods, or grocery)
• Oversee the day-to-day operations of the store, including managing a team and ensuring cross-functional collaboration
• Complete ordering and replenishment of merchandise, and manage inventory levels
• Ensure execution of the GT System (policies, procedures, standards) by all associates
• Take appropriate action and provide recommendations based on analysis of assigned area
• Lead merchandising activities, including preparing and participating in inventory management activities
• Provide input to the Store Owner/Manager on scheduling and quantification
• Resolve customer complaints quickly and professionally
• Open and close the store on a rotating basis
• Actively involved and connected with the store's local community
• Support the store owner/manager on additional tasks and projects
• Ensure health and safety policies and guidelines are followed
• Ensure the checkout work area is kept clean and organized
• Ensure Loss prevention best practices are followed
• Ensure compliance of all policies when selling Tobacco and Lottery

• Proven motivator/team leader
• Ability to work independently and as part of a team
• Effective customer service, communication, and interpersonal skills
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.