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Customer Service Representative

2 weeks ago

Halifax, Nova Scotia, Canada MCI Full time
About the Job

MCI is a leader in business process outsourcing, staff augmentation, and customer service solutions. We're seeking a motivated and results-driven Customer Service Representative to join our team. In this role, you will provide exceptional customer experiences through various channels, including phone, email, and chat. If you have a passion for delivering top-notch service and are looking for a challenging opportunity, we encourage you to apply.

Responsibilities

* Respond to customer inquiries and resolve issues in a timely and professional manner
* Utilize various software applications to complete tasks and meet performance metrics
* Collaborate with internal teams to ensure seamless customer interactions
* Provide product information and make recommendations to customers as needed
* Meet or exceed performance targets, including first call resolution rates, average handle time, and customer satisfaction scores

Requirements

* High school diploma or equivalent required; bachelor's degree preferred
* 1+ year of customer service experience in a fast-paced environment
* Excellent communication and problem-solving skills
* Ability to work in a team-oriented setting and adapt to changing priorities
* Proficiency in Microsoft Office Suite and ability to learn new software applications quickly
* Availability to work varying shifts, including evenings, weekends, and holidays

What We Offer

* Competitive hourly rate and opportunities for overtime pay
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Ongoing training and development opportunities

How to Apply

If you're a motivated and results-driven individual looking for a challenging opportunity, we encourage you to apply for this Customer Service Representative position.